Every channel, one inbox
Email, WhatsApp, Telegram, live chat and Meta — every message becomes a ticket, wherever it came from.
Customer support, all in one place
All your support, in one inbox.
Turn every message into a ticket — email, WhatsApp, Instagram, Facebook, Telegram and live chat — with an owner, follow-up and an SLA.
From $49/month 30-day trial, no card
See it in action
A quick tour of CALADESK.
The problem
Scattered support gets messy fast
Messages lost between channels, customers left waiting, and no record of who handled what. CALADESK brings order from day one.
- Nobody knows which message already got a reply
- Urgent cases get lost in the mix
- The customer writes back just to ask what happened to theirs
With CALADESK
Duplicate charge — Marta R.
In progress
Can't log in — Kevin O.
Due soon
Plan change — Solution Inc.
Assigned
Hours question — Ana P.
Resolved
Features
Everything you need to support customers
Automatic organization
Rules that assign, prioritize and escalate on their own, with work spread evenly across your team.
Reply faster with AI
Case summaries, reply suggestions, and a rich editor with bold, italic and underline so you never start from a blank page.
Measure what matters
SLA compliance, resolution times, and your filtered inbox, exportable to CSV whenever you need it.
Portal and knowledge base
Customers track their case and find answers on their own, without calling or writing in.
Your brand, not ours
Your company's logo and the agent's signature ride along on every outgoing email.
Security by default
Two-factor auth, account recovery, an audit trail for every sensitive action, and data isolated per company.
Connect your tools
An API for your own systems, sync to a Google Sheet, and assisted migration from wherever you are today.
Wherever you are
Install it as an app on your phone and get notified even with it closed.
What changes compared to how you work today
If you reply from the company phone or a shared inbox today, here's what you gain.
| A phone with WhatsApp | A shared inbox | CALADESK | |
|---|---|---|---|
| Email, WhatsApp, Instagram, Telegram and chat in one inbox | No | No | Yes |
| Every case has an owner the whole team can see | No | No | Yes |
| Response deadlines (SLA) with your hours and holidays | No | No | Yes |
| Internal notes the customer doesn't see | No | No | Yes |
| The customer's history, whatever channel they use | No | No | Yes |
| Knowing how long replies take and whether customers were happy | No | No | Yes |
- Affordable pricing built for getting started.
- Spanish-first, with close support.
- Secure: MFA, encryption and HTTPS.
- Ready to use, nothing to install.
Frequently asked questions
Do I need a WhatsApp Business account?
Yes. CALADESK connects to the official WhatsApp Business API with your own Meta account: the number is yours and whatever Meta charges per message you pay to Meta directly, with no markup from us. Telegram, your website chat and email cost nothing per message.
Can I answer Instagram and Facebook messages?
Yes. Direct messages to your Instagram and Messenger messages to your Facebook page arrive as tickets in the same inbox, and the reply goes back the way the person wrote. They come with the Team plan, alongside WhatsApp, and Meta does not charge for these messages. To serve the public, Meta has to approve your app; the guide explains how.
Can I bring my tickets from the tool I use today?
Yes. Export a CSV from Zendesk, Freshdesk, Zoho or whatever you use and upload it: CALADESK suggests what each column is and you confirm before importing. Tickets keep their original date and, with a second file, the full conversation and attachments come too.
How does the AI work and what does it cost?
It uses your own provider's key: Anthropic or any OpenAI-compatible service, such as Gemini or Groq. You pay that provider only for what you use; CALADESK charges nothing extra. The AI summarizes the case and suggests a reply, but never sends anything: a person reviews and sends it.
Is my data safe?
Every company is isolated from the others, two-step verification is required for admins, credentials are stored encrypted and every action is logged in the audit trail. And you can export all your data whenever you want.
Can I change plans or cancel?
Whenever you want. Your data exports in full, so leaving costs you nothing.
Does it work on my phone?
Yes. You can install it as an app on your phone, without any app store, and get instant alerts even when it's closed. It works the same in the browser.
Which languages does it support?
English and Spanish. Each person on your team picks their language, and emails to your customers go out in the language you set.
What does the trial include?
Thirty days to use it with your real cases, no card. And we don't leave you alone with an empty screen: we help you get it set up.