Clear pricing, no sales call
Prices in USD per month, billed yearly. This is our international list — if you bill from Panama or Latin America, see the Spanish page for regional pricing.
30-day trial, no card. We help you get it running.
Starter
For teams still running support out of a shared mailbox.
$49 /month
Up to 3 seats
$15 per extra seat
- Email with multiple mailboxes
- Customer portal and knowledge base
- SLAs, teams and satisfaction surveys
- Migration from your current tool
Team
When support stops arriving only by email.
$139 /month
Up to 8 seats
$20 per extra seat
- Everything in Starter
- WhatsApp, Facebook, Instagram, Telegram and live chat
- Your own branding on customer emails
- API and outbound webhooks
- Same-day support over WhatsApp
Business
For an established help desk that wants to stop overpaying.
$349 /month
Up to 20 seats
$26 per extra seat
- Everything in Team
- Assisted migration and setup
- Reporting: export the filtered inbox to CSV
- A direct line to us
Worth knowing before you decide
- Prices are in USD and include every feature in the plan. No setup fees.
- WhatsApp: the WhatsApp Business account is yours and you pay Meta directly for usage; we connect it for you. That way the number stays yours and we never mark up your messages.
- Change plan or cancel whenever you want, and your data exports in full.
Frequently asked questions
Do I need a WhatsApp Business account?
Yes. CALADESK connects to the official WhatsApp Business API with your own Meta account: the number is yours and whatever Meta charges per message you pay to Meta directly, with no markup from us. Telegram, your website chat and email cost nothing per message.
Can I answer Instagram and Facebook messages?
Yes. Direct messages to your Instagram and Messenger messages to your Facebook page arrive as tickets in the same inbox, and the reply goes back the way the person wrote. They come with the Team plan, alongside WhatsApp, and Meta does not charge for these messages. To serve the public, Meta has to approve your app; the guide explains how.
Can I bring my tickets from the tool I use today?
Yes. Export a CSV from Zendesk, Freshdesk, Zoho or whatever you use and upload it: CALADESK suggests what each column is and you confirm before importing. Tickets keep their original date and, with a second file, the full conversation and attachments come too.
How does the AI work and what does it cost?
It uses your own provider's key: Anthropic or any OpenAI-compatible service, such as Gemini or Groq. You pay that provider only for what you use; CALADESK charges nothing extra. The AI summarizes the case and suggests a reply, but never sends anything: a person reviews and sends it.
Is my data safe?
Every company is isolated from the others, two-step verification is required for admins, credentials are stored encrypted and every action is logged in the audit trail. And you can export all your data whenever you want.
Can I change plans or cancel?
Whenever you want. Your data exports in full, so leaving costs you nothing.
Does it work on my phone?
Yes. You can install it as an app on your phone, without any app store, and get instant alerts even when it's closed. It works the same in the browser.
Which languages does it support?
English and Spanish. Each person on your team picks their language, and emails to your customers go out in the language you set.
What does the trial include?
Thirty days to use it with your real cases, no card. And we don't leave you alone with an empty screen: we help you get it set up.